Privacy Policy

1. General provisions
1.5 "Vill" LLC (hereinafter referred to as "Will.") collects and processes personal information belonging to psychologists and users with whom it collaborates (hereinafter collectively referred to as "partners"). This Privacy Policy (hereinafter referred to as "policy") establishes the scope, purposes of collection, usage principles, rights of partners, and other related matters regarding the aforementioned personal information.
1.2 Any information that enables the direct or indirect identification of an individual is considered as personal information.
1.3 When referring to the processing of personal information, it encompasses operations performed on personal information (such as collection, systematization, updating, modification, extraction, anonymization, storage, transmission, deletion).
1.4 Will. is the sole information manager responsible for managing all information related to partners. Will. makes decisions regarding how, why, and where the information is used, retains such information in the information reserve for the purpose of providing services in a comprehensive manner, and ensures its protection in terms of security.
1.5 Partners have the right to request the deletion of personal information from Will.'s information reserve based on the current legislation of the Republic of Azerbaijan.
2. About Will.
2.1 Will. is a legal entity that offers psychological counseling services and other services related to it through its proprietary Mobile Application (hereinafter referred to as "services").
2.2 The execution of these services is implemented through a mobile application working on IOS and Android platforms, offering a range of functions including selecting psychologists, registering for psychological consultations, and providing an anonymous registration option.
3. Principles of Processing Personal Information and Consent to Privacy Policy
3.1 Partners, by electronically confirming during registration, accept the Privacy Policy and thereby consent to the provision of services by Will., the collection, and processing of necessary information.
3.2 Users can register on Will. anonymously. Anonymous registration allows users to register for services and benefit from them without entering any personal and/or private information into the mobile application. In this case, Will. does not possess any personal/private information related to the respective user.
3.3 Will. will process personal information based on the following principles:
3.3.1 Use for specific, transparent purposes and in a manner defined by legislation;
3.3.2 Limited use related to the purposes for which it was obtained;
3.3.3 Use and storage within the framework established by relevant legislation, for the period determined by the purposes of obtaining.
4. Purposes of Processing Personal Information
4.1 The purposes of using personal information belonging to partners for the proper execution of Will.'s legal obligations include:
4.1.1 Ensuring compliance with existing legislative acts and relevant state authorities' requirements;
4.1.2 Ensuring the security of electronic accounts;
4.1.3 Preventing the occurrence of existing and potential disputes;
4.1.4 Fulfilling obligations towards other partners in a complete and conscientious manner;
4.1.5 Preparing statistical reports, conducting research and analysis;
4.1.6 Improving the quality of services provided by Will.;
4.1.7 Conducting internal audits;
4.1.8 Safeguarding the interests of Will..
4.2 Additionally, partners consent to the sending of necessary letters to their email addresses, notifications within the mobile application, and calls to phone numbers for responding to their inquiries, providing information about services, and other relevant innovations in accordance with this policy.
4.3 This policy applies to the information collected by Will. At this time, the accuracy of the personal information provided by partners depends on them, and they are responsible for its accuracy.
4.4 If partners do not agree with Will.'s information collection policy, they can revoke the permissions given for information collection. This policy and the consent provided are the legal basis for Will.'s information collection. Partners can also request information about the collection, transfer to third parties, processing, and use of personal data. In case of objections to processing contrary to current legislation and purposes, they can object.
4.5 Partners should be aware that when using Will.'s mobile application and websites, cookies are placed on their electronic devices to ensure the use of electronic platforms. Consenting to this policy also implies consent to the installation of Will.'s cookies.
4.6 Will. retains the personal information obtained only for a limited period, within the specified purposes associated with the use of applications and service provision. After the specified periods, if there are no legal grounds for further storage of personal data, Will. will destroy information about partners in accordance with the provisions of Article 9.4 of the personal data law.
5. Scope of Privacy Policy

The following personal information is collected and processed by Will. (Note: Users can register on Will. anonymously. Anonymous registration allows users to register for services without entering any personal information into the mobile application. In this case, Will. does not have any personal/confidential information about the respective user.):

5.1 Personal information - Information such as the name, surname, gender, date of birth, phone number of individuals using the services is collected and processed;
5.2 Correspondence and communication information with Will. - Information on communication with partners through email, phone calls, and other means is collected and processed for the development of service quality, as well as the investigation of complaints and resolution of disputes;
5.3 Electronic information - Information such as page entry sequence, device used, internal information about that device, IP address, operating system, and browser program information is stored on Will.'s dedicated server during the use of services, website, and mobile applications. Partners can adjust restrictions related to this information within their devices.
5.4 User information - Will. collects and stores information about individuals who register on the mobile applications and website, including user names, registration dates, and passwords, for security purposes.
5.5 Legal document information - Will. stores and processes information specified in required legal documents, such as bank details of psychologists, for the purposes outlined in this policy.
5.6 Will. can send notifications to partners to keep them informed about services more promptly.
5.7 Will. will act in accordance with its own interests when using partners' personal information.
5.8 Will. understands the sensitivity of the collected information and therefore ensures the confidentiality during the processing of information and controls third parties with whom it collaborates to comply with the rules outlined in this policy.
5.9 When partners have objections regarding the use of personal information, they may request the cessation of information use by basing it on their objections.
5.10 If partners suspect that the information they provided is incorrect or if there are changes in their information, they can contact Will. to make corrections. To make changes to personal information, partners can email info@will.az.
5.11 User card information is not stored by Will.
6. Primary Purposes of Processing Personal Information
6.1 Informing partners about the changes provided by Will.;
6.2 Providing support to government authorities when necessary;
6.3 Conducting confidential statistical analyses and market research by both internal and third parties;
6.4 Creating and managing electronic accounts for partners;
6.5 Enhancing communication between partners and Will., developing services, and the electronic platform;
6.6 Managing purchases, services, orders, payments, and other operations related to Will.;
6.7 Improving services, increasing usability, and enhancing user experience for individuals using Will.'s mobile applications;
6.8 Combating illegal operations, fraud, and other criminal activities.
7. Transfer of Personal Information
7.1 Will. carries out necessary actions for providing technical support, delivering information about services, timely updating the application, maintaining communication with Will.'s partners, responding to inquiries, and providing other services. When collaborating with third parties for the implementation of these necessary actions, including research purposes, Will. may transfer personal information related to partners for relevant purposes, within the framework of legal conditions and the consent of partners.
7.2 Acquired personal information may be transferred to relevant state authorities when demanded by law.
7.3 In the event of suspicion of any legal violation, Will. may share certain information with relevant state authorities for the prevention of illegal activities and to ensure the security of partners' personal information.
8. Deletion of Accumulated Information
8.1 After using the services, partners can request the deletion of personal information from Will. To do this, partners should contact Will. at the email address created for information requests. After the request, all personal data related to partners in the Will. database will be deleted in accordance with Article 9.4 of the Law of the Republic of Azerbaijan on Personal Data.
8.1.1 Some information may remain in the system based on legal requirements and the necessity of retaining this information after the partners' request.
8.2 In case of doubts or shortcomings in the security of partners' personal information, Will. will take all necessary and preventive measures to preserve it.
9. Changes
9.1 Will. may make changes and additions to the current Policy. Before these changes are made, partners will be notified in advance through the contact information provided or via the mobile application. The updated version of the Policy is considered effective within 3 (three) calendar days from the day it is posted on the website.
9.2 After the publication of the Policy with the updated version, the use of the mobile application or website by the partner is considered as acceptance of all its changes. If the partner does not agree with the provided changes, they should refrain from accessing the application or website and cease using the materials and services of the application.